Return Policy – Vishu Fashions
At Vishu Fashions, we take immense pride in providing our customers with high-quality wholesale Salwar Kameez, Pakistani suits, and a wide range of women’s wear. Our commitment is to ensure that every product meets your expectations in terms of design, fabric, and overall quality. We understand that concerns regarding returns may arise, and we have crafted a fair and transparent return policy to address such instances.
1. Eligibility for Returns We accept returns only under the following conditions:
The product received is damaged or defective.
The wrong item was delivered (different from what was ordered).
Any other reason for return, such as a change of mind, dislike of the product, or incorrect size selection, will not be considered valid for return or replacement.
2. Replacement Policy
If you receive a damaged or defective product, we offer a replacement for the same item (subject to availability).
In cases where the exact replacement is not available, we may provide an alternative product of equal value or offer store credit.
Full refunds are NOT provided under any circumstances. We only process replacements for eligible returns.
3. Return Request Procedure To initiate a return request, please follow these steps:
Contact our customer support team at [your customer service email/contact number] within 48 hours of receiving the product.
Provide the order number, a clear description of the issue, and attach photographs showing the damage or defect.
Once your request is reviewed and approved, we will provide instructions for returning the item.
4. Conditions for Return Acceptance
The item must be unused, unwashed, and in its original packaging with tags intact.
Any item that has been altered, stitched, or used in any way will not be eligible for return.
The return must be initiated within the stipulated time frame (48 hours of receipt).
The return shipment must be sent back within 7 days after approval.
5. Return Shipping Policy
Customers are responsible for shipping the item back to us.
The shipping cost for the return will be borne by the customer unless it was an error from our end (wrong item sent or a clear quality defect).
We recommend using a trackable courier service to ensure safe delivery.
6. Refund & Processing Time
Once we receive the returned item and inspect it, we will process the replacement within 5-7 business days.
In cases where a replacement is unavailable, store credit will be issued, which can be used for future purchases.
7. Non-Returnable Items
Products on clearance or sale.
Customized or tailored items.
Items returned without prior approval from our customer support team.
8. Cancellation Policy
Orders can only be canceled within 24 hours of placing the order.
Once the order is processed or shipped, cancellations are not possible.
9. Contact Us For any queries regarding returns and replacements, please reach out to our support team at:
Email: [Your Email Address]
Phone: [Your Contact Number]
Website: https://www.vishufashions.com
Final Note Vishu Fashions strives to provide the best shopping experience to our customers. We encourage buyers to carefully review product details, images, and descriptions before purchasing to ensure satisfaction. As a wholesale business, we adhere to strict policies to maintain fair trade practices while ensuring customer delight.
By shopping with us, you agree to abide by our return and replacement policies. Thank you for choosing Vishu Fashions!
